Room Service (US)
We work on two layers.
The Comparison Layer
We sit above all channels. You tell us the hotel, we check every path—Amex FHR, Chase "The Edit," hotel direct, OTAs, plus our advisor-only programs like Four Seasons Preferred or Rosewood Elite. Then we show you exactly which one is best for your stay.
The Booking Layer
When it makes sense to book with us:
- Preferred partner perks: full daily breakfast, $100+ credits, upgrade priority
- Added benefits: rate monitoring, personal advocacy, real relationships
- Points and elite nights, same as booking direct
Best of both worlds: In many cases we can attach perks onto a direct booking. That way you keep status nights and loyalty promos while still unlocking extras.
Other Booking Channels
Traditional Travel Advisors
Generalists who handle flights, transfers, cruises, tours, and multi-stop itineraries.
Strengths
Full-trip orchestration, strong hotel leverage if high volume, VIP status at luxury properties.
Limitations
Planning fees ($250–$1,000+), opaque DMC pricing, less hotel-specific expertise.
When to use
Complex trips with many components. For hotel-only stays, specialists are sharper.
Credit-Card Programs
(Amex Fine Hotels & Resorts, Chase "The Edit")
Strengths
Breakfast, $100 credit, guaranteed 4pm checkout (Amex FHR), easy online booking, card points.
Limitations
Lower upgrade priority, lighter benefits, call center support vs. hotel contacts.
When to use
Convenience, online booking, points earnings. Good for hotels with strong Amex promos.
Booking Direct with the Hotel
Direct is the backbone of loyalty.
Strengths
Always earns elite nights and points, required for brand promos and redemptions.
Limitations
Cash bookings leave perks behind. Hotels may prioritize partner bookings over "anonymous" direct ones.
When to use
Chasing elite status or redeeming points. Otherwise, consider layering perks through an advisor.
Online Travel Agencies
(Expedia, Booking.com, Hotels.com)
Strengths
Prepaid rates that look cheaper, last-minute bookings, good for lower-tier hotels.
Limitations
No loyalty points, little flexibility, last in line for upgrades, OTA support only.
When to use
Just need a bed for the night. For luxury stays, OTAs almost never make sense.
Loyalty Points & Elite Nights
Room Service / Travel Advisors
✓ Yes — same as direct
Credit Card Programs
Sometimes — verify with brand
Hotel Direct
✓ Always guaranteed
OTAs & Prepaid
✗ Almost never