We only do luxury hotels. We're a small team with one big job: getting you the best rates, perks and VIP treatment at the best hotels.
For every trip you're planning, we check every place you'd think to book: Amex Fine Hotels & Resorts, Amex Hotel Collection, The Edit by Chase, Expedia, Booking.com, the hotel's own site, plus our advisor-only channels you don't have access to (of which there are many). Then we lay it out: the numbers, the perks, and what we'd do if we were you. Sometimes that's booking with us. Sometimes it isn't. Either way, the comparison is free.
We personally reach out to our contacts at the hotel, then follow up (more than once) to keep your name at the top of the upgrade list. We actively monitor rates up to five times before you arrive and rebook you if it drops. When something's off, you can text, email, or call us, and we'll lean on our hotel relationships to get it fixed.
We focus exclusively on hotels. That specialization gives us deeper insight into properties and stronger relationships with the people running them. We're preferred partners with every hotel group that matters, which means better access, better treatment, and more recognition when you check in.
Our edge isn't a secret. It's the result of putting in the hard work. We stay in the hotels, testing the water pressure, checking the Wi-Fi, feeling the linens and keeping up relationships with the people on property. We get calls and notes from clients about what worked and what didn't. That's what makes our read on hotels sharper than anyone else's. When you need advice on where to go and stay, just ask.
We started Room Service because we saw how often travelers miss out on the best version of their hotel stay. Ryan has worked just about every side of the industry, from the front desk at a boutique hotel in LA to revenue strategy at Wynn Resorts to marketing at TripAdvisor and Expedia. Renae made the leap from corporate finance into travel in 2019, bringing the same rigor she once applied to multi-million-dollar budgets to planning flawless hotel stays. We've also come to learn the importance of the guest experience first-hand, having managed and hosted travelers across three Airbnb properties. All this perspective is what shapes Room Service: deep industry experience, financial discipline, and firsthand guest insight, all focused on making every hotel stay better than you thought it could be.
$99 / month ยท Cancel anytime. We're the people on the ground: we've stayed at the hotels, know the staff, and built the relationships that get you treated like a VIP. Whenever you're ready, text, email, or call us and we'll scope your trip, evaluate hotel options and compare rates across every booking channel. Then we'll tell you the best option, even if it's not us.
Book through us and you'll get perks, upgrades, an advocate in your corner, and rate checks with rebooking if prices fall. The membership is $99 a month, but every qualified booking (including Expedia, Booking.com, Amex FHR, our advisor-only programs, or direct with hotel) earns you your next month (or more) free, so in practice it can cost nothing to keep us in your corner.
When you book through us, the hotel pays a smaller commission than they pay the big booking sites. That margin goes back to you, in the form of perks and upgrades.
If you're spending $5,000+ on a trip, or around $500+ per night, that's usually where we can help. It's not a hard rule, it's just the level of spend and types of hotels where perks typically kick in. Below that, it's harder to add value. Not sure if we can help with a hotel you're looking at? Just ask and we'll let you know.
We use AI as a tool to stay fast and organized, so we don't miss details. The decisions, like where to go, how to book and which personal contacts to reach out to at hotels are all human. Our conversations with you are all human. This industry is built on relationships and boots-on-the-ground experience, and we don't see bots changing that anytime soon.
Room Service, Inc. works with Scouted Travel (our own sister company, founded in 2019, an accredited Virtuoso agency) to handle all bookings.
If you find a rental you like on Expedia or Booking.com, we can book it for you but we can't always vouch for them. If you want our seal of approval, we'll recommend a vetted partner property manager we know and trust. We don't book Airbnbs because they don't offer a commission or perks, so we'd have to charge you and can't add much value.
For most things, the concierge at your hotel can handle it. Things like restaurants, activities, drivers. If you want full-service trip planning, we're not the right fit, but we'll happily recommend another advisor who is.
Free hotel rate comparisons across all booking channels. VIP perks including breakfast, room upgrades, hotel credits, and priority service. Expert recommendations from travel advisors who actually stay at these properties.
Contact us for personalized luxury hotel booking assistance and rate monitoring.